Shipping policy
Shipping Policy
At Velnora, we are pleased to offer FREE shipping on all orders!
Order Processing Times
Orders are typically processed and dispatched within 1–3 business days after being placed.
During peak times or holidays, processing may take up to 7 business days.
Once your order has been handed off to the carrier, it is officially in transit.
Estimated Shipping Times
Delivery times vary depending on your location and the shipping carrier.
United States: 6–12 business days
Worldwide: 6–12 business days
Please note: Delivery delays may occur due to holidays, peak seasons or customs processing. These factors are beyond our control and may extend delivery times.
Order Changes & Accurate Shipping Details
Customers are responsible for providing complete and accurate shipping details at checkout.
If our system flags an address issue, we will reach out within 3 business days for verification. Failure to respond may result in cancellation.
If you notice an error, please contact us at support@getvelnora.shop within 24 hours of placing your order. We'll do our best to update it, but changes cannot be guaranteed after this window.
Important: If a package has already shipped and the carrier marks it as undeliverable due to an incorrect or incomplete address, Velnora is not responsible for the loss. In such cases, no refunds or reshipments will be issued, as it is the customer's responsibility to provide accurate shipping information. We make every effort to resolve address issues before shipping, but once the order is in the carrier's possession, liability rests with the customer.
Delayed Delivery
We strive to ensure timely delivery, but delays can occur due to:
Severe weather or transportation disruptions
Courier service delays
Customs clearance
If we encounter a processing issue with your order (for example, product availability or address verification), we'll notify you promptly.
Velnora is not liable for delivery delays caused by external factors, though we'll keep you updated and assist whenever possible.
Lost or Stolen Packages
While we take every precaution to ensure safe delivery, packages may occasionally be lost or stolen in transit. If this happens:
- Contact us at support@getvelnora.shop for guidance.
- File a claim directly with the courier company (we can assist with instructions).
- In rare cases, at our discretion, we may provide a one-time replacement as a courtesy.
Please note: Velnora is not liable for lost or stolen packages, as these are outside our control. In unresolved cases, filing a police report may also help.
Shipping Policy Updates
Velnora reserves the right to update or modify this Shipping Policy at any time without prior notice. Customers are responsible for reviewing the most up-to-date version before making a purchase. By completing your order, you agree to the terms outlined in this policy.
For any questions or concerns, reach out to us at support@getvelnora.shop. We're here to help!