Refund policy

Refund Policy

Returns

We offer a 30-day money-back guarantee, which means you have 30 days after receiving your item to request a refund.

If Velnora doesn’t work for you, you can request a refund within 30 days of delivery, only if not opened and not used the bar. You’ll need your order number or proof of purchase.

To start a return or refund, please contact us at support@getvelnora.shop.

If your request is accepted, we’ll send you instructions on what to do next, including whether the item needs to be sent back. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return-related questions at support@getvelnora.shop.

Damaged Items

We carefully package all orders to make sure they arrive in excellent condition. However, if your product arrives damaged, defective or broken, please report it within 72 hours of delivery by emailing support@getvelnora.shop with clear photos of the damage.

If eligible, you may choose one of the following options:

A replacement product, sent at no additional cost, or
A refund for the damaged item

Please note that only one resolution option (replacement or refund) may be selected per order.

Damage to the packaging alone does not qualify as a damaged product. Items damaged through normal use, wear and tear, or misuse are not eligible for refunds or replacements under this section.

Shipping & Delivery

While we aim to deliver your order promptly, delays outside of our control, such as courier issues or customs, may occur.

For delivery-related problems, please contact the shipping carrier directly. Velnora is not liable for lost, stolen or delayed packages once they leave our facility.

Incorrect Shipping Address

Please make sure the shipping address entered at checkout is correct.

If an incorrect address is provided and we are not notified within 24 hours, we cannot offer a resend or refund.

Policy Updates

We reserve the right to update this Refund Policy at any time. Customers are responsible for reviewing the most current version of this policy before purchasing. By completing your purchase, you acknowledge and agree to the terms outlined in this policy.

For any questions or concerns about refunds, returns or your order, please contact support@getvelnora.shop. We’re here to help.